Title: Complaint Ontology Pattern - COP
Author, co-author: Santos, Cristiana; Pruski, Cédric; da Silveira, Marcos; Rodriguez-Doncel, Victor; Gangemi, Aldo; van der Torre, Leon; Casanovas, Pompeu
Abstract: In this paper we present an ontology design pattern to conceptualize complaints - an important domain still uncovered by ODPs. The proposed Complaint Ontology Pattern (COP) has been designed based on the analysis of free text complaints from available complaint datasets (banking, air transport, automobile) among other knowledge sources. We present a detailed use case from consumer disputes. We evaluate the pattern by annotating the complaints from our use case and by discussing how COP aligns to existing ontologies.
Author, co-author: Santos, Cristiana; Pruski, Cédric; da Silveira, Marcos; Rodriguez-Doncel, Victor; Gangemi, Aldo; van der Torre, Leon; Casanovas, Pompeu
Abstract: In this paper we present an ontology design pattern to conceptualize complaints - an important domain still uncovered by ODPs. The proposed Complaint Ontology Pattern (COP) has been designed based on the analysis of free text complaints from available complaint datasets (banking, air transport, automobile) among other knowledge sources. We present a detailed use case from consumer disputes. We evaluate the pattern by annotating the complaints from our use case and by discussing how COP aligns to existing ontologies.